Payment Policy
At Chinize, we are committed to providing a secure and seamless payment experience. This policy outlines our accepted payment methods, processing procedures, and related terms.
Accepted Payment Methods
We accept the following secure payment options:
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Credit/Debit Cards: Visa, Mastercard, American Express
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Apple Pay/Google Pay: Contactless mobile payments (where available)
All transactions are processed in British Pounds Sterling (GBP).
Payment Processing
Order Confirmation:
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Upon successful payment processing, you will receive an email confirmation with your order details
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Payment verification typically completes within 24 hours
Security Measures:
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PCI-DSS compliant payment gateways
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256-bit SSL encryption for all transactions
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No storage of full credit card details on our servers
Pricing & Currency
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All displayed prices include VAT (where applicable)
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Prices are subject to change without prior notice
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Currency conversion fees may apply for international cards (charged by your bank)
Failed Transactions
If your payment is declined:
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Verify your card details are correct
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Ensure sufficient funds are available
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Contact your bank for authorization issues
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Try an alternative payment method
For persistent issues, contact our support team at info@chinize.com
Refunds & Reversals
Processing Time:
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Approved refunds are processed within 7 business days.
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Refunds are issued to the original payment method
Shipping Costs:
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Return shipping is free for defective/wrong items
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Original shipping fees are non-refundable for buyer-initiated returns
Fraud Prevention
We reserve the right to:
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Verify payment details for high-value orders
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Request additional identification documents
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Cancel suspicious transactions without notice
Contact Us
If you have any questions or need assistance, our team is here to help.
Email: info@chinize.com
Phone: +44 74 18 62 41 69
Address: 21 Richards Avenue, Lincoln, LN6 8SJ, United Kingdom
Opening Hours:
Monday - Friday: 09:00 - 18:00
Saturday - Sunday: 09:00 - 14:00
Average Response Time: 24 to 48 hours
For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you.